USE OF SERVICE
Tuk Tuk Experiences S.L. provides electric tuk tuk tours for individuals aged two (2) and older.
Minors must be accompanied by a parent or legal guardian, and documentation may be requested to verify such relationship.
This is a leisure and tourism service only. It cannot be used as regular transportation between city points.
The tours are structured with fixed starting and ending locations. It is not possible to alter the route, change departure points, or contract only part of the route.
Pets or animals of any kind are not allowed. Drivers are support guides and not certified tour guides.
PRICES, DURATION AND PAYMENT POLICY
Prices and durations are clearly indicated on our official website at the time of booking and include all applicable taxes and fees.
Each service is considered confirmed only once full payment has been made through one of the authorized payment methods.
Customers are required to arrive at the meeting point at least 5 minutes in advance. Delays will reduce the duration of the tour accordingly, and delays of more than 15 minutes will result in cancellation with no refund.
Customers are responsible for any legal fines, penalties, damages, or legal fees arising from misuse of the service or misconduct during the tour.
CANCELLATIONS AND REFUNDS
Cancellations made with more than 24 hours’ notice will be fully refunded.
Cancellations within 24 hours or no-shows are non-refundable.
No refunds will be issued for cancellations caused by adverse weather, road closures, traffic disruptions, or other force majeure events.
Tours take place in all weather conditions except in extreme circumstances. No refund will be provided for booking mistakes that are not reported prior to the tour start.
Each tuk tuk can carry a maximum of four passengers. If more than four people show up per vehicle booked, the service will not be delivered and no refund will be provided.
BEHAVIOR RULES
All passengers must behave respectfully and follow the safety rules. Drivers may cancel or stop a tour due to any inappropriate conduct.
The following actions are strictly prohibited:
– Changing seats once assigned.
– Leaving the vehicle during the tour without the driver’s permission.
– Extending limbs or objects outside the tuk tuk.
– Shouting, insulting others, or creating excessive noise.
– Consuming alcohol or bringing glass, cans, or ceramic containers.
– Smoking inside the vehicle.
– Wearing inappropriate clothing such as going shirtless or in underwear.
– Damaging or dirtying the tuk tuk.
– Distracting the driver or touching vehicle controls.
Violating these rules may result in immediate termination of the tour with no refund.
RECOMMENDATIONS
We recommend comfortable clothing appropriate to weather conditions.
In hot weather, bring a hat, sunglasses, sunscreen, and water in a plastic bottle.
Only small bags or backpacks are permitted. Passengers are responsible for securing personal devices like phones or cameras to avoid drops or loss.
LIABILITY WAIVER
Participation is voluntary. The customer declares they are of legal age and take full responsibility for themselves and any minors under their supervision.
Tuk Tuk Experiences S.L. is not liable for injuries or damages caused by third parties or by the customer’s own negligence.
We are not responsible for lost, damaged, or stolen items—even when handled by staff.
We reserve the right to alter or shorten the route due to external factors without compensation.
Customers must follow the driver’s instructions at all times and remain in their designated seat throughout the tour.
We are not responsible for theft or damage caused by third parties during the route.
We are not responsible if the driver has to shorten or modify the route due to lateness or inappropriate behavior by the customer or group members.
Customers must ensure minors follow the seating instructions given by staff.
Customers are liable for any harm or damage caused by disobeying safety instructions, including leaving the vehicle or switching seats during the tour.
IMAGE USE AND PRIVACY
By booking, the customer accepts all terms and conditions.
The customer grants Tuk Tuk Experiences S.L. permission to use images or videos of them and their minors for promotional use unless they notify our staff in writing.
The vehicle may be equipped with security cameras. Recordings will be stored for up to 30 days and used solely for internal control purposes.
Personal data will be treated confidentially and used exclusively for service-related purposes.
For data access, correction, or deletion, contact: info@tuktukmadrid.com.
GOVERNING LAW AND JURISDICTION
These terms are governed by Spanish law. Any disputes will be resolved by the courts located in the city where the service is delivered.
Both parties expressly waive any other jurisdiction that may apply.
FINAL DECLARATION
By confirming the booking, the customer affirms they have read, understood, and accepted these terms and conditions.
If booking on behalf of others or minors, they assume responsibility for applying these terms to those individuals.
All information provided must be truthful. Customers are fully responsible for any false or inaccurate data and its consequences.
Mutual respect, punctuality, and compliance with these terms ensure a safe and enjoyable experience for all.
I understand and agree to follow, and to ensure that any minors under my supervision also follow, the instructions provided by the company’s staff, particularly regarding the assigned seating in the vehicle. This measure is essential to ensure order and the smooth running of the activity, especially when it involves different groups of unfamiliar participants.
I acknowledge and accept responsibility for any damage or injury, whether personal, to other participants, or to third parties outside the activity, caused by myself or minors under my supervision as a result of failing to comply with the rule prohibiting changing seats or leaving the vehicle while the activity is in progress.
I understand and undertake to follow, and to ensure that any minors under my responsibility also follow, the instructions given by the company’s staff regarding the assigned seating position in the vehicle. This is intended to maintain order and ensure the proper conduct of the activity, especially when it involves several unrelated groups.
I acknowledge and accept responsibility for any injury or damage, either personal, to other participants, or to third parties unrelated to the activity, that I or any minors under my care may cause as a result of violating the rule prohibiting seat changes or leaving the vehicle during the tour.