I. PRIVACY AND DATA PROTECTION POLICY
In compliance with current legislation, Tuk Tuk Madrid (hereinafter also referred to as the Website) undertakes to adopt the necessary technical and organizational measures, according to the appropriate level of security for the risk of the data collected.
Laws incorporated into this Privacy Policy
This Privacy Policy is adapted to current Spanish and European regulations on the protection of personal data on the internet. Specifically, it complies with the following regulations:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
- Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD-GDD).
- Royal Decree 1720/2007, of 21 December, approving the implementing regulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
- Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).
Identity of the Data Controller
The Data Controller responsible for the processing of personal data collected through Tuk Tuk Madrid is:
GREENTUK MOBILITY SOLUTIONS, S.L.
Tax ID (NIF): B75820894
Address: CALLE REAL NUM 26, 28864 AJALVIR (MADRID)
Contact phone number: +34 684 726 919
Contact email: info@tuktukmadrid.com
Register of Personal Data
In compliance with the GDPR and the LOPD-GDD, we inform you that the personal data collected by Tuk Tuk Madrid through the forms available on its pages will be incorporated into and processed in our records in order to facilitate, expedite, and fulfill the commitments established between Tuk Tuk Madrid and the User, or to maintain the relationship established through the forms completed by the User, or to respond to a request or inquiry.
Likewise, in accordance with the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained, specifying, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.
Principles applicable to the processing of personal data
The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and Articles 4 et seq. of Organic Law 3/2018:
- Lawfulness, fairness, and transparency: the User’s consent will be required at all times, following fully transparent information about the purposes for which the personal data are collected.
- Purpose limitation: personal data will be collected for specified, explicit, and legitimate purposes.
- Data minimization: personal data collected will be strictly necessary in relation to the purposes for which they are processed.
- Accuracy: personal data must be accurate and kept up to date.
- Storage limitation: personal data will be kept only for as long as necessary to identify the User for the purposes of the processing.
- Integrity and confidentiality: personal data will be processed in a manner that ensures appropriate security and confidentiality.
- Proactive accountability: the Data Controller shall be responsible for ensuring compliance with the above principles.
Categories of personal data
The categories of data processed by Tuk Tuk Madrid are limited to identification data only. Under no circumstances are special categories of personal data processed, as defined in Article 9 of the GDPR.
Legal basis for processing personal data
The legal basis for processing personal data is consent. Tuk Tuk Madrid undertakes to obtain the User’s express and verifiable consent for the processing of their personal data for one or more specific purposes.
The User has the right to withdraw their consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, withdrawal of consent will not affect the use of the Website.
When the User is required or allowed to provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if the completion of any fields is mandatory, as such data are essential for the proper execution of the requested action.
Purposes of the processing of personal data
Personal data are collected and managed by Tuk Tuk Madrid in order to facilitate, expedite, and fulfill the commitments established between the Website and the User, or to maintain the relationship established through the forms completed by the User, or to respond to a request or inquiry.
Likewise, the data may be used for commercial purposes related to personalization, operational and statistical analysis, and activities inherent to the corporate purpose of Tuk Tuk Madrid, as well as for data extraction, storage, and marketing studies aimed at adapting the Content offered to the User and improving the quality, operation, and navigation of the Website.
At the time personal data are collected, the User will be informed of the specific purpose or purposes for which the data will be processed.
Retention periods for personal data
Personal data will be retained only for the minimum time necessary for the purposes of the processing and, in any case, for the following period: 1 YEAR, or until the User requests their deletion.
At the time personal data are collected, the User will be informed of the retention period or, where this is not possible, the criteria used to determine such period.
Recipients of personal data
The User’s personal data will not be shared with third parties.
In any case, at the time personal data are collected, the User will be informed of the recipients or categories of recipients of the personal data.
Personal data of minors
In compliance with Articles 8 of the GDPR and 7 of Organic Law 3/2018, only individuals over the age of 14 may lawfully give their consent for the processing of their personal data by Tuk Tuk Madrid. If the User is under 14 years of age, consent from parents or legal guardians will be required, and processing will only be lawful to the extent that such consent has been granted.
Secrecy and security of personal data
Tuk Tuk Madrid undertakes to adopt the necessary technical and organizational measures, according to the appropriate level of security for the risk of the data collected, to ensure the security of personal data and to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise processed.
The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data are transmitted securely and confidentially, as the transmission of data between the server and the User is fully encrypted.
However, since Tuk Tuk Madrid cannot guarantee the absolute invulnerability of the internet or the complete absence of hackers or other unauthorized access, the Data Controller undertakes to notify the User without undue delay when a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach is understood to be any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.
Personal data will be treated as confidential by the Data Controller, who undertakes to ensure that such confidentiality is respected by employees, partners, and any person who has access to the information, through legal or contractual obligations.
Rights arising from the processing of personal data
The User has the following rights with respect to Tuk Tuk Madrid and may exercise them against the Data Controller, as recognized in the GDPR and Organic Law 3/2018:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object
- Right not to be subject to a decision based solely on automated processing, including profiling
To exercise these rights, the User must submit a written request to the Data Controller with the reference “GDPR–WEBSITE ADDRESS”, specifying:
- Full name of the User and a copy of their ID
- Specific request and reasons
- Address for notifications
- Date and signature
- Any supporting documentation
Requests may be sent to:
Postal address: CALLE REAL NUM 26, 28864 AJALVIR (MADRID)
Email: +34 684 726 919
Links to third-party websites
The Website may include hyperlinks or links to third-party websites not operated by Tuk Tuk Madrid. The owners of such websites will have their own data protection policies and will be responsible for their own files and privacy practices.
Complaints to the supervisory authority
If the User believes that there is an infringement of applicable data protection regulations, they have the right to effective judicial protection and to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, place of work, or place of the alleged infringement. In Spain, the supervisory authority is the Spanish Data Protection Agency (AEPD).
II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY
The User must have read and accepted the conditions regarding the protection of personal data contained in this Privacy Policy, as well as consented to the processing of their personal data under the terms, timeframes, and purposes indicated. Use of the Website implies acceptance of this Privacy Policy.
Tuk Tuk Madrid reserves the right to modify this Privacy Policy at its own discretion, or due to legislative, jurisprudential, or doctrinal changes from the Spanish Data Protection Agency. Changes or updates will not be explicitly notified to the User. Users are encouraged to periodically review this page to stay informed of any updates.
This Privacy Policy was updated to comply with Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights.